TY  - BOOK
AU  - Kendall,Kay
AU  - Bodinson,Glenn
TI  - Leading the Malcolm Baldrige way: how world-class leaders align their organizations to deliver exceptional results 
SN  - 9781259588662 (alk. paper)
AV  - HD62.15 .K457 2017
U1  - 658.4013 23
PY  - 2017///
CY  - New York
PB  - McGraw Hill Education
KW  - Baldrige, Malcolm,
KW  - Malcolm Baldrige National Quality Award
KW  - Total quality management
KW  - Leadership
KW  - Organizational effectiveness
KW  - Corporate culture
N1  - Includes bibliographical references; An introduction to Baldrige -- Why employee engagement matters -- Organizational culture and how it impacts employee engagement -- Drivers of employee engagement -- Using data to drive engagement -- When you're already a pretty good organization -- Maintaining momentum when facing a downturn -- The challenges of being a very large organization -- The challenges of being a very small organization -- Getting all of the senior leaders on board -- Confronting a culture of entitlement -- Employee engagement and the bottom line -- Common characteristics of the leaders of Baldrige award winning organizations -- Lessons learned about the journey -- Other benefits of preparing an application : teamwork and -- Leadership development -- Accelerating excellence
UR  - https://www.loc.gov/catdir/enhancements/fy1618/2016028725-b.html
UR  - https://www.loc.gov/catdir/enhancements/fy1618/2016028725-d.html
ER  -