TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield-Michna, Carol
AU  - Besterfield-sacre, Mary
AU  - Besterfield, Glen H.
AU  - Urdhwareshe, Hemant
AU  - Urdhwareshe, Rashmi
TI  - Total quality management
SN  - 9789332534452
U1  - 658.4013 
PY  - 2015///
CY  - Delhi, Chennai
PB  - Pearson
KW  - Total quality management
N2  - "Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. The volume covers principles and practices of quality management, and outlines tools and techniques such as benchmarking, information technology, quality management systems, environmental management systems, quality function deployment, quality by design, products liability, process control and Taguchi's quality engineering. For quality management professionals and trainers".
ER  -