TY  - BOOK
AU  - Fred, Charles L.
TI  - Breakaway : deliver value to your customers-- fast!
SN  - 9780787961640
U1  - 658.812 
PY  - 2002///
CY  - San Francisco, CA, 
PB  - Jossey-Bass
KW  - Customer services Management
KW  - Sales personnel Training of Venders Formation
ER  -