TY  - BOOK
AU  - Hope,Jeremy
AU  - Player,Steve
TI  - Beyond performance management: why, when, and how to use 40 tools and best practices for superior business performance 
SN  - 9781422141953 (alk. paper)
AV  - HD58.9 .H67 2012
U1  - 658.3/14 23
PY  - 2012///
CY  - Boston, Mass.
PB  - Harvard Business Review Press
KW  - Organizational effectiveness
KW  - Measurement
KW  - Performance
KW  - Management
KW  - Total quality management
N1  - Includes bibliographical references; Strategic planning -- Mission statements -- Strategic planning -- Stretch goals -- Balanced scorecard -- Dynamic resource management -- Enterprise risk management -- Knowledge management -- Benchmarking -- Sustainability -- Shareholder and customer value -- Intangible assets -- Economic value added -- Key value drivers -- Revenue growth analysis -- Customer value proposition -- Customer relationship management -- Strategic and profitable customers -- Loyalty management -- Lean cost management -- Total quality management -- Activity based costing -- Business process reengineering -- Lean manufacturing -- Lean services -- Six Sigma -- Target costing -- Lean accounting -- Shared service centers -- Outsourcing and offshoring -- Investment (portfolio) management -- Expense management -- Performance measurement -- Enterprise resource planning systems -- Business intelligence -- Key performance indicators -- Rolling forecasts -- Business analytics -- Best practice reporting -- Open book management -- Performance evaluation -- Performance appraisals -- Recognition and rewards -- Executive compensation -- Profit sharing
ER  -