TY  - BOOK
AU  - Jeston John, Nelis Johan 
TI  - Business Process Management: Practical Guidelines to Successful Implementations
U1  - 658.4063 
PY  - 2009///
CY  - Delhi
PB  - Elsevier
KW  - Business Process Management: Practical Guidelines to Successful Implementations
KW  - Management
N1  - Popular Book House269; 269
ER  -