TY  - BOOK
AU  - Ed. By Melling Maxine, Little Joyce 
TI  - Building a successful cutomer-service culture: a guide for library and information managers
U1  - 25.5 
PY  - 2002///
CY  - london
PB  - Facet Publishing
KW  - Building a successful cutomer-service culture: a guide for library and information managers
KW  - Library Science
N1  - British Library, Pune007152; 7152
ER  -