TY  - BOOK
AU  - Metters,Richard & King-Matters,Kathryn & Pullman,Madeleine & Walton,Steve 
TI  - Successful Service Operations Management(Acc.No.7382)
U1  - 658.155 4 
PY  - 2007///
CY  - US
PB  - Thomson South-Western
N1  - Operations Management
ER  -