TY - BOOK AU - Spector, Robert AU - McCarthy, Patrick TI - Nordstrom Way : the inside story of america's ♯1 customer service company SN - 9788126518807 U1 - 658.871 PY - 2009/// CY - New Delhi PB - Wiley India Pvt. Ltd. KW - Customer services KW - Department stores KW - Customer Relationship Management ER -