TY  - BOOK
AU  - Masters Marick F.
TI  - Complete guide to conflict resolution in the workplace
SN  - 9780814406298
U1  - 658.405 3  
PY  - 2002///
CY  - New York
PB  - American Management Association
KW  - Albright Robert R.
KW  - General reading
ER  -