TY  - BOOK
AU  - Anupindi Ravi
AU  - Chopra Sunil and Deshmukh Sudhakar D
TI  - Managing business process flows
SN  - 9788178086415
U1  -  658.5 
PY  - 2002///
CY  - Delhi
PB  - Pearson educations 
KW  - Operations management
ER  -