TY  - BOOK
AU  - Creech, Bill
TI  - Five Pillars of Tqm: how to make total quality management work for you
SN  - 9780452271029
U1  - 658.562 
PY  - 1994///
CY  - New York
PB  - Penguin Group
KW  - Quality control
KW  - Quality management
KW  - Total quality management
ER  -