TY  - BOOK
AU  - Drummond, Helga
TI  - Tqm Movement : : what total quality management is really all about
SN  - 9788174760005
U1  - 658.562 
PY  - 1996///
CY  - New Delhi
PB  - Ubs Publishers Ltd.
KW  - Quality movement
KW  - Quality control
KW  - Total quality management
ER  -