TY  - BOOK
AU  - Crosby, Philip B
TI  - Quality is Still Free : : making quality certain in uncertain times
SN  - 9780070145320
U1  - 658.562 
PY  - 1996///
CY  - New York
PB  - Mcgraw Hill
KW  - Quality assurance
KW  - Quality control
KW  - Total quality management
ER  -