TY  - BOOK
AU  - Wellington, Patricia
TI  - Kaizen Strategies For Customer Care : : how to create a powerful customer care program and make it work
SN  - 9788178081427
U1  - 658.812  
PY  - 2000///
CY  - London
PB  - Pitman Publishing
KW  - Total Quality Management
KW  - General Management
ER  -