TY  - BOOK
AU  - Crosby, Philip B.
TI  - Quality Without Tears : : the art of hassle free management
SN  - 0071002006
U1  - 658.562  
PY  - 1988///
CY  - New York
PB  - Mcgraw Hill International
KW  - Quality control
KW  - Qualtiy manageement
KW  - Total quality management
ER  -