TY  - BOOK
AU  - Davis, Frank W
AU  - Manrodt Karl B
TI  - Applying Tqm To Customer Responsive Management
SN  - 8187233176
U1  - 658.562 
PY  - 2000///
CY  - New Delhi
PB  - Infinity Books          	
KW  - Customer manageement
KW  - Quality management
KW  - Total quality management
ER  -