TY  - BOOK
AU  - TOWNSEND, PATRICK.L
TI  - COMMIT TO QUALITY
U1  - 658.562  
PY  - 1986///
CY  - USA
PB  - A WILE PRESS BOOK
KW  - QUALITY, MANAGEMENT,VALUE ANALYSIS
N1  - QUALITY MANAGEMENT
N2  - THIS IS THE FIRST BOOK ON THE QUALITY PROCESS TO FOCUS PRIMARILY ON THE SERVICE INDUSTRY
ER  -