TY  - BOOK
AU  - READ, BRENDAN B 
TI  - DESIGNING THE BEST CALL CENTRE FOR YOUR BUSINESS
U1  - 4.678 
PY  - 2005///
CY  - SANFRANCISCO
PB  - CMP BOOKS
KW  - DESIGNING THE BEST CALL CENTRE FOR YOUR BUSINESS
KW  - CALL CENTER
N1  - 8794; 8794
ER  -