TY - BOOK AU - BOWLES DAVID TI - EMPLOYEE MORALE : DRIVING PERFORMANCE IN CHALLENGING TIMES U1 - 658.3 BOW/COO PY - 2009/// CY - ENGLAND PB - PALGRAVE MACMILLAN KW - iNPORTANCE OF MORALE, GROUP MORALE,FINANCIAL PERFORMANCE AND ORGANIZATION EFFECTIVENESS,INDIVIDUAL MORALE AND PERFORMANCE,MORALE AND CUSTOMER SATISFAC KW - MANAGEMENT HUMAN RESOURCE N2 - EMPLOYEE MORALE AS A RESPONSE TO CHALLENGING TIMES ER -