TY  - BOOK
AU  - Patterson Kerry etc.
TI  - Crucial conversations: tools for talking when stakes are high
SN  - 9.78007E+12
U1  - 153.6 PAT/CRU 7736 
PY  - 2002///
CY  - New York
PB  - "Tata McGraw Hill Companies, Inc."
KW  - Psychology
N1  - Radiant Book Service
ER  -