TY  - BOOK
AU  - Besterfield Dale H.
TI  - Total quality management
SN  - 9.78818E+12
U1  - 658.4 BES/TOT 6629 
PY  - 2009///
CY  - New Delhi
PB  - "Pearson Education, Inc."
KW  - Total Quality Management
N1  - Word Bookshop
ER  -