TY - BOOK AU - Suganthi L. Samuel Anand A. TI - Total quality management SN - 8120326555 U1 - 658.4 SUG/TOT 497 PY - 2004/// CY - New Delhi PB - Prentice-Hall of India Pvt.Ltd. KW - Total Quality Management N1 - Systems Sales 2647 / 19.03.05 ER -