TY  - BOOK
AU  - Greenberg, Paul
TI  - CRM at the Speed of Light : : essential customer strategies for the 21st century
SN  - 9780070590571
U1  - 658.812  
PY  - 2006///
CY  - New Delhi
PB  - Tata McGraw Hill
KW  - Customer relations Management
KW  - Electronic commerce
ER  -