Creating customer delight : the how and why of CRM / Rakesh Seth, Kirti Seth.
Material type:
TextPublication details: New Delhi Response Books, c2005.Description: 154 p. : ill. ; 19 cmISBN: - 0761932966 (paper back)
- 658.812/SET
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Symbiosis Centre for Management Studies, Vimannagar | 658.812/SET (Browse shelf(Opens below)) | Not For Loan | SCMSUGV-B-14286 | |
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Symbiosis Centre for Management Studies, Vimannagar | 658.812/SET (Browse shelf(Opens below)) | Available | SCMSUGV-B-14287 |
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| 658.812 /PEG 142 Big Book of Customer : Service Training Games | 658.812 PRA/UND Understanding CRM ; Present and Future | 658.812 REI/LOY 8491 Loyalty Rules : how todays leaders build losting relationships | 658.812/SET Creating customer delight : | 658.812/SET Creating customer delight : | 658.812 SET/CRE 7265 Creating Customer Delight : | 658.812 SEY/CAD 6329 Capitalising on customers : an executives guide to CRM |
Includes index.
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