SERVICE MANAGEMENT : OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY

By: Material type: TextTextLanguage: English Publication details: TATA MACGRAW HILL NEW DELHI 2010Description: 605Subject(s): DDC classification:
  • 658 FIT/FIT
Summary: THIS BOOK COVERS BOTH STRATEGIC AND OPERATIONAL ISSUES PERTAINING TO SERVICES. THE BREADTH OF THIS TEXT'S COVERAGE SPANS QUALITATIVE AND QUANTITATIVE ASPECTS OF SERVICE MANAGEMENT. THIS BOOK CONTINUES AS A MARKET LEADER BY BALANCING CONCEPTUAL AND APPLI
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THIS BOOK COVERS BOTH STRATEGIC AND OPERATIONAL ISSUES PERTAINING TO SERVICES. THE BREADTH OF THIS TEXT'S COVERAGE SPANS QUALITATIVE AND QUANTITATIVE ASPECTS OF SERVICE MANAGEMENT. THIS BOOK CONTINUES AS A MARKET LEADER BY BALANCING CONCEPTUAL AND APPLI

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