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EMPLOYEES FIRST CUSTOMERS SECOND

By: Material type: TextTextLanguage: English Publication details: HARVARD BUSINESS PRESS 2010Description: 198ISBN:
  • 9781422139066
Subject(s): DDC classification:
  • 658.315 2 NAY
Summary: THIS BOOK DEFINES THE EMPLOYEE PARTICIPATION, CORPORATE CULTURE, ORGANIZATIONAL CHANGE, CUSTOMER RELATIONS.Turing conventional management upside down, Contents:-1.Mirror Mirror: Creating the Need for change, 2. Trust Through Transparency: Creating a culture of change, 3. Inverting the Organizational Pyramid: Building a structure for Change,4. Recasting the Role of the CEO: Transferring the Responsibility for Change, 5.Find Understanding in Misunderstandings: Renewing the Cycle of Change,
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Holdings
Item type Current library Call number Status Date due Barcode
Books Books Symbiosis Institute of International Business 658.315 2 NAY (Browse shelf(Opens below)) Available SIIB-B-11828
Books Books Symbiosis Institute of International Business 658.315 2 NAY (Browse shelf(Opens below)) Available SIIB-B-10822
Books Books Symbiosis Institute of International Business 658.315 2 NAY (Browse shelf(Opens below)) Available SIIB-B-10749

THIS BOOK DEFINES THE EMPLOYEE PARTICIPATION, CORPORATE CULTURE, ORGANIZATIONAL CHANGE, CUSTOMER RELATIONS.Turing conventional management upside down, Contents:-1.Mirror Mirror: Creating the Need for change, 2. Trust Through Transparency: Creating a culture of change, 3. Inverting the Organizational Pyramid: Building a structure for Change,4. Recasting the Role of the CEO: Transferring the Responsibility for Change, 5.Find Understanding in Misunderstandings: Renewing the Cycle of Change,

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