Crucial conversations: tools for talking when stakes are high (Record no. 344223)

MARC details
000 -LEADER
fixed length control field 01645nam a2200229Ia 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150407s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781259005213
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 153.6
Cutter PAT
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Patterson, Kerry
245 ## - TITLE STATEMENT
Title Crucial conversations: tools for talking when stakes are high
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Tata McGraw-Hill
Place of publication, distribution, etc New Delhi
Date of publication, distribution, etc 2014
300 ## - PHYSICAL DESCRIPTION
Extent xviii,244
520 ## - SUMMARY, ETC.
Summary, etc "A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence."
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Mastering crucial conversations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Interpersonal communication
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Interpersonal relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Speak persuasively
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Grenny, Joseph
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name McMillan, Ron
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Switzler, Al
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Koha item type
    Dewey Decimal Classification     General Book Symbiosis Institute of Business Management - Hyderabad Symbiosis Institute of Business Management - Hyderabad General 07/04/2015 Flipkart 795.00 153.6 PAT SIBMH-B-1495 27/08/2019 Books