The little book of big customer satisfaction measurement / (Record no. 254628)

000 -LEADER
fixed length control field 01466cam a2200313 i 4500
001 - CONTROL NUMBER
control field 17497666
003 - CONTROL NUMBER IDENTIFIER
control field OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20141030132617.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 121017s2012 caua b 000 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2012040734
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788132109785 (pbk. : alk. paper)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Language of cataloging eng
Transcribing agency DLC
Description conventions rda
Modifying agency DLC
-- SIU Central Library
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.335
Item number .R36 2012
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Edition number 23
Item number 40435
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Rao, Ajit,
Dates associated with a name 1962-
245 14 - TITLE STATEMENT
Title The little book of big customer satisfaction measurement /
Statement of responsibility, etc Ajit Rao, Subhash Chandra.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi
Name of publisher, distributor, etc Sage Response
Date of publication, distribution, etc 2012
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 164 pages :
Other physical details illustrations ;
Dimensions 21 cm
365 ## - TRADE PRICE
Price amount Rs.350.00
366 ## - TRADE AVAILABILITY INFORMATION
Source of availability status code The Forward Books, Pune. Invoice No.6794
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (pages 161-162).
505 0# - FORMATTED CONTENTS NOTE
Formatted contents note Preface -- Acknowledgments -- Introduction -- The basic truths of customer satisfaction -- The measurement tools -- Converging brand and the customer -- The loyalty convergence -- NPS : is it the ultimate question? -- Benchmarking and normative databases -- Implementing the survey findings -- Appendices -- Bibliography -- About the authors.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer satisfaction.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Chandra, Subhash.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Source of acquisition Cost, normal purchase price Full call number Barcode Date last seen Price effective from Koha item type Total Checkouts Date checked out
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40435 siu-b-40435 2014-10-30 2014-10-07 Books    
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40436 siu-b-40436 2014-10-30 2014-10-07 Books    
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40437 siu-b-40437 2014-10-30 2014-10-07 Books    
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40438 siu-b-40438 2014-10-30 2014-10-07 Books    
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40439 siu-b-40439 2014-10-30 2014-10-07 Books    
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40440 siu-b-40440 2014-10-30 2014-10-07 Books    
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40441 siu-b-40441 2014-10-30 2014-10-07 Books    
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40442 siu-b-40442 2014-10-30 2014-10-07 Books    
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40443 siu-b-40443 2014-10-30 2014-10-07 Books    
          Symbiosis International University Central Library Symbiosis International University Central Library On Display 2014-09-29 The Forward Books, Pune. 350.00 658.812/RAO 40444 siu-b-40444 2014-12-12 2014-10-07 Books 1 2014-11-28