Oakland on quality management
Oakland, John S
Oakland on quality management - Oxford Butterworth-Heinemann an imprint of Elsevier 2008 - x, 476 pages: illustrations; 25 cm
"John Oakland's Total Quality Management became a classic when it was first published - now revised, Oakland on Quality Management is written in a logical and very practical style, supported by many real life case studies, reflecting the latest developments from leading exponents of Quality Management and Business Excellence. Through all this, Professor Oakland demonstrates how a quality or business excellence strategy can be applied in all activities to achieve world-class performance. Even the famous TQM model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks."
9788131211946
Case studies
Total quality management Case studies
658.401 / OAK
Oakland on quality management - Oxford Butterworth-Heinemann an imprint of Elsevier 2008 - x, 476 pages: illustrations; 25 cm
"John Oakland's Total Quality Management became a classic when it was first published - now revised, Oakland on Quality Management is written in a logical and very practical style, supported by many real life case studies, reflecting the latest developments from leading exponents of Quality Management and Business Excellence. Through all this, Professor Oakland demonstrates how a quality or business excellence strategy can be applied in all activities to achieve world-class performance. Even the famous TQM model has been revised to reflect developments in the field and the growing importance of the so-called 'Excellence' frameworks."
9788131211946
Case studies
Total quality management Case studies
658.401 / OAK
